Shipping & Returns

Shipping

Each piece is handcrafted to order and made specifically for you. Please allow 3-5 business days for product to be made before shipment. Please note all pieces are hand made and shipped from Portugal.

Portugal: Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered. 

International:

Important Notes  Duties and taxes are NOT included in the total at check out. 

Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country’s government website for more information.

Carolina is a portuguese brand. Throughout your checkout process we offer both our local postal service CTT along with other international services like Fedex and DHL.

Please ensure your delivery address is correct and secure:

We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

All pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear differently from the items shown online.

Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. 

*If you would like to ask for a signature on the package, please include this information under ‘Order Notes’ at check out.

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